We believe in being completely upfront about how cancellations and refunds work — before you pay, not after. Please read this page carefully so there are no surprises on either side.
Cancel before installation begins and receive a full refund — no questions asked.
Full Refund EligibleOnce installation or setup has started, refunds are not available as work has commenced.
No RefundOnce Vendra is installed and handed over, the digital delivery is complete — no refund applies.
No RefundVendra is a digital software product that is custom-installed and configured on your specific hosting environment. Unlike a physical product that can be returned, or a SaaS subscription that can simply be cancelled, delivering Vendra involves real human work — installation, configuration, database setup, theme customisation, product data entry, and testing — that cannot be undone or reversed once it has been done.
This policy exists to be transparent about where refunds are possible, where they are not, and what steps to take if something goes wrong. Our goal is never to take your money without delivering real value — which is why we strongly encourage you to book a free demo before purchasing so you can see exactly what you're getting.
The best way to avoid any issue with refunds is to experience Vendra before you buy. Book a free 20-minute demo on WhatsApp — no commitment needed.
Vendra is sold as a one-time licenced software product with professional installation services. The purchase price (₹24,999 for B2C or ₹49,999 for B2B, as confirmed in your order) covers:
Because the product is intangible and the services are professional in nature, our refund eligibility is determined entirely by how far delivery has progressed at the time of the cancellation request.
Vendra does not operate on a subscription model. There are no monthly fees to cancel, and your store will continue to function after purchase regardless of your relationship with Vendra — you own the installation.
If you request a cancellation before Vendra has started any work on your Vendra installation — including accessing your hosting account, creating databases, or uploading any files — you are entitled to a full refund of the amount paid.
Work is considered to have "begun" from the moment Vendra:
To request a pre-work cancellation, contact us via email as early as possible. We will confirm in writing whether work has begun and, if not, process your refund within 7 business days.
If you have any doubts, reach out immediately after payment. We typically begin work within 1–2 business days of receiving credentials, so there is usually a short window to cancel without any issue.
Once installation or configuration work has started, no refund will be issued, regardless of the stage of completion at the time of the cancellation request.
This is because:
If you are unhappy with progress during installation, we strongly encourage you to contact us first. We will do everything possible to address your concerns, adjust the setup, or resolve issues before you consider walking away.
Requesting a cancellation mid-installation due to a change of mind, business plan change, or third-party recommendation does not constitute grounds for a refund once work has commenced.
"Delivery" is confirmed when Vendra notifies you via email that your Vendra store is fully installed, configured, and ready to use — and you are able to log in to the admin dashboard.
Once delivery is confirmed, no refund is available. The software has been delivered to your server and is operational. The 12-month support period begins from this date.
Post-delivery cancellation requests that do not qualify for a refund include:
If your delivered Vendra installation has a material defect directly attributable to Vendra's core codebase — meaning a core feature that was demonstrated and promised does not function as expected — the following process applies:
Raise the defect via email within 14 days of delivery, with a clear description and screenshots or screen recording if possible.
We will review the reported defect within 5 business days and confirm whether it is attributable to the core Vendra platform or to your hosting environment or custom configuration.
If the defect is confirmed as a Vendra core issue, we will fix it at no charge. A timeline will be agreed upon based on the severity of the issue.
If the core defect cannot be resolved within a reasonable timeframe, we will negotiate an appropriate remedy — which may include a partial or full refund at our discretion.
Defects caused by your hosting provider, browser compatibility issues, third-party plugin conflicts, or changes you've made to the Vendra codebase after delivery do not qualify under this clause. Raise any concern early — most issues can be resolved quickly via support.
To request a cancellation or raise a refund claim, contact us through any of the following channels with the subject or message clearly stating it is a cancellation request:
Your request should include:
We will acknowledge your request within 24 hours (on business days) and confirm its status — including whether work has begun — in writing.
Where a refund is approved, it will be processed as follows:
Refund timelines are subject to payment gateway processing. If you do not receive your refund within 15 business days of approval, contact us and we will follow up with the payment provider directly on your behalf.
The following are explicitly non-refundable under all circumstances:
Vendra reserves the right to terminate your Vendra licence if you are found to be in material breach of the Terms & Conditions — for example, reselling the platform, using it for prohibited purposes, or violating the single-business licence restriction.
In the event of termination due to a breach by you:
Termination will only occur after written notice has been provided, giving you a reasonable opportunity to remedy the breach.
If you are dissatisfied with our response to a cancellation or refund request, we encourage you to escalate internally before seeking external resolution:
In eight years of operations, the overwhelming majority of concerns raised by clients have been resolved through direct conversation. We take every complaint seriously and will always try to find a fair resolution.
For cancellation requests, refund queries, or any concerns about this policy, reach out through the details below. Always mention your order reference when contacting us.
Still evaluating Vendra? The easiest way to make a confident purchase is to see it live first. Book a free demo on WhatsApp →