This policy explains exactly what Vendra commits to delivering with your Vendra purchase — what's included, how the process works step by step, what we need from you, and what happens if timelines shift.
Unlike a physical product that ships to your door, Vendra is delivered digitally — installed directly onto the hosting environment you provide. "Delivery" is defined as the moment your Vendra store is fully installed, configured, and operational on your server, and you have been granted admin login credentials to your store dashboard.
Delivery is confirmed in writing via WhatsApp and email, and includes a brief walkthrough of the admin panel so you can start using the store immediately.
Because Vendra runs on your server — not ours — we do not control uptime, speed, or availability once delivery is complete. These are governed by your hosting provider's terms of service.
Every Vendra purchase includes the following — no hidden extras, no add-on fees. The applicable price (₹24,999 for B2C or ₹49,999 for B2B) will be confirmed in your quotation or order confirmation:
| Deliverable | Details | Included |
|---|---|---|
| Platform Installation | Full Vendra codebase installed on your cPanel hosting account | |
| Database Setup | MySQL database created, configured, and connected to the platform | |
| Storefront Branding | Your logo, store name, brand colours, and homepage banner applied | |
| Payment Gateway Integration Support | Assistance connecting your own approved payment gateway account using your API keys | |
| GST Invoice Configuration | Your GST number, business name, and address configured for auto-invoicing | |
| WhatsApp Notifications | Order alerts to admin number configured via MSG91 or equivalent | |
| Admin Training | Hands-on training so you can upload and manage your own products confidently | |
| Post-Delivery Review Round | One round of corrections based on your feedback within 7 days of delivery | |
| Product Upload Training | A live training session covering product creation, categories, pricing, images, and order management — so you can manage your catalogue independently | |
| 12 Months WhatsApp Support | Free ongoing support for queries, bug reports, and minor changes |
All of the above are included in your licence fee (₹24,999 for B2C or ₹49,999 for B2B). There are no recurring platform charges after purchase — what you pay once is all you pay to Vendra for Vendra.
To avoid any misunderstanding, the following are not part of the standard Vendra delivery and would require separate discussion and pricing:
Need something not on the standard list? Email us at hello@myvendra.in. and we'll give you a clear quote before any work begins.
Here is exactly what happens from the moment you pay to the moment your store goes live:
You complete the one-time payment (₹24,999 for B2C or ₹49,999 for B2B, as per your confirmed quotation) using the payment method provided by Digital Edze Business Solutions LLP. We send an email confirmation and GST invoice within 24 hours, along with an onboarding checklist of what we need from you to begin.
You send your hosting credentials, payment gateway API keys (from your own approved gateway account), logo, brand colours, and GST details. The delivery clock starts from the moment we receive all required materials — not from payment date.
Our team installs Vendra on your hosting, creates and connects the database, applies your branding, configures GST settings, and assists with connecting your own approved payment gateway account. We keep you updated at each stage.
We walk you through the admin panel so you can add and manage your own products with confidence. Training covers product creation, categories, pricing, inventory, and order management.
We test the full store flow — product browsing, cart, checkout, payment gateway connection, GST invoice generation, and admin order view. Any issues found are fixed before handover.
We send you your admin credentials, a short walkthrough video of the dashboard, and a delivery confirmation via WhatsApp. The store is live and accepting orders. Your 12-month support period begins from this date.
Within 7 days of delivery you can raise one round of corrections — layout tweaks, content edits, product adjustments, or configuration changes. These are handled at no extra charge as part of your purchase.
The quality and speed of delivery depends on the materials you provide. Below is a complete checklist of everything required, with timing guidance:
| Item | Details | Status |
|---|---|---|
| cPanel Login | Hosting control panel URL, username, and password | Required |
| Domain Pointed | Your domain DNS must be pointed to your hosting server before we begin | Required |
| Payment Gateway API Keys | Live Key ID and Key Secret from your own verified payment gateway merchant account | Required |
| Logo File | PNG with transparent background, minimum 400px wide | Required |
| Brand Colours | Primary and accent colour hex codes (or reference images) | Required |
| GST Details | GST number, legal business name, and registered address for invoicing | Required |
| Sample Products (optional) | A few sample products to set up the store structure during training; you upload the rest yourself after training | Optional |
| Admin WhatsApp Number | The number to receive order notification alerts | Required |
| MSG91 API Key | For WhatsApp notification delivery (we can guide you on setup) | Optional |
| Homepage Banner Image | High-resolution hero image for the storefront (we can suggest if unavailable) | Optional |
The delivery timeline begins from the date all required items are received — not from the payment date. Delays in sharing credentials or materials will proportionally delay your store launch, and will not be attributable to Vendra.
Standard Vendra setup is completed within 3–5 business days from the date all required materials are received. Business days are Monday through Friday, excluding Indian public holidays.
Factors that may extend the timeline beyond 5 days:
We keep you updated throughout the process via WhatsApp. If a delay is anticipated for any reason, we will notify you proactively with a revised expected delivery date — you will never be left waiting without communication.
Delivery is officially confirmed when all of the following have been completed and communicated to you:
From this point, the 12-month support period begins, and you may raise your one free round of corrections within 7 days.
We do not consider delivery complete until you can log into your admin panel and see your store working. If anything is missing at handover, raise it immediately and we will resolve it before confirming delivery.
Your purchase includes 12 months of email-based support starting from delivery confirmation. This is designed to ensure you get full value from Vendra in its first year of operation.
What support includes:
What support does not include:
After your 12-month support period expires, extended annual support plans are available. Contact us for current pricing closer to your renewal date.
All support is provided via WhatsApp during business hours (Monday – Friday, 10am – 6pm IST). Our committed response windows are:
Support requests received outside business hours (after 7pm or on Sundays) will be acknowledged and addressed on the next business day. For urgent issues outside hours, send a WhatsApp message and we will respond as soon as possible.
Vendra is a PHP-based application built to run on standard cPanel shared hosting. To ensure smooth installation and performance, your hosting environment should meet the following minimum specifications:
Popular compatible hosting providers include Hostinger, SiteGround, BlueHost, HostGator India, BigRock, and ResellerClub. If you're unsure, share your hosting plan details with us before purchase and we'll confirm compatibility.
Vendra is not compatible with Windows IIS hosting. If your current server does not meet the minimum PHP version, you may need to upgrade your hosting plan or PHP version before installation can proceed.
Vendra will make every reasonable effort to deliver within the stated 3–5 business day window. However, delivery timelines may be extended due to circumstances beyond our reasonable control, including:
In any of these cases, Vendra will notify you promptly of the delay and provide a revised delivery estimate. Delays caused by force majeure or client-side factors do not constitute a breach of this policy and are not grounds for a refund.
For questions about this policy, your delivery status, or anything else related to your Vendra setup, reach out to us directly:
Ready to get started? Book a free demo on WhatsApp and see a live Vendra store before you commit.