Please read these terms carefully before purchasing or using Vendra. By accessing our platform or completing a purchase, you agree to be bound by the terms outlined below.
Vendra is a self-hosted e-commerce platform developed, owned and offered by Digital Edze Business Solutions LLP, based in Hyderabad, Telangana, India. Vendra is designed for Indian product businesses — including retail brands, wholesale distributors, and manufacturers — who wish to operate an independent online store on their own hosting infrastructure.
The platform is sold as a one-time licenced software product. It is not a SaaS subscription and does not require ongoing payments to Vendra for continued use after the initial purchase and setup.
By "Vendra," we refer to the software codebase, installation, configuration, and any supporting materials or documentation provided by Vendra as part of your purchase.
By placing an order for Vendra, completing payment, accessing a demo, or using any part of the platform, you confirm that you have read, understood, and agree to be legally bound by these Terms & Conditions.
If you are purchasing on behalf of a business, partnership, or organisation, you represent that you have the authority to bind that entity to these terms. If you do not agree to any part of these terms, you must not proceed with the purchase.
These terms constitute the entire agreement between you and Vendra regarding Vendra. They supersede all prior discussions, proposals, or representations — written or verbal.
Upon successful payment and delivery, Vendra grants you a non-exclusive, non-transferable, single-business licence to install and operate one (1) instance of Vendra for your own business purposes.
This licence permits you to:
This licence does not permit you to:
All intellectual property rights in Vendra — including the source code, design, architecture, and brand name — remain exclusively owned by Vendra. Your purchase grants a licence to use, not ownership of the software itself.
Vendra is offered at ₹24,999 (B2C / Retail) or ₹49,999 (B2B / Wholesale), inclusive of applicable taxes, for a single-business licence including installation, configuration, and training. The applicable price will be confirmed in the quotation or order confirmation. Pricing is subject to change; however, any change will not affect orders that have already been confirmed.
Payment is accepted via the payment method provided by Digital Edze Business Solutions LLP (which may include UPI, net banking, debit/credit card, or bank transfer). Work on your Vendra installation begins only after full payment is received and confirmed.
You will receive a formal order confirmation and GST-compliant invoice via WhatsApp and email within one business day of payment.
Vendra is a software product that is installed on your hosting environment. "Delivery" means the successful installation and configuration of Vendra on the hosting environment you provide access to.
Standard setup includes:
Typical setup is completed within 3–5 business days from the date payment is received and all required materials (hosting access, payment gateway API keys, logo, and brand assets) are shared. Delays caused by late sharing of required materials will not be attributable to Vendra.
Setup timelines are estimates, not guarantees. Complex configurations, high product volumes, or delayed client input may extend the delivery period. We will keep you informed of progress via WhatsApp.
Every Vendra purchase includes 12 months of free email-based support from the date of delivery. This covers:
Support does not cover:
After the 12-month free support period, extended support packages are available at additional cost. Contact us for current rates.
Because Vendra is a custom-installed software product — not a physical good or SaaS subscription — our refund policy is designed around the nature of digital delivery:
If the delivered platform materially fails to function as described due to a defect in the core Vendra codebase, we will resolve the issue at no charge. If resolution is not achievable within a reasonable timeframe, we will negotiate an appropriate remedy on a case-by-case basis.
We strongly encourage you to request a live demo before purchasing so you can confirm Vendra is the right fit for your business. Book your free demo via the contact form before committing.
You agree not to use Vendra for any purpose that is unlawful, fraudulent, harmful, or contrary to these terms. Prohibited uses include but are not limited to:
Vendra reserves the right to terminate your licence without refund if it determines, at its sole discretion, that you are in material breach of this section.
All rights, title, and interest in and to Vendra — including its source code, design system, database schema, admin interface, and documentation — are and remain the exclusive property of Vendra.
Content you add to the platform (product images, descriptions, customer data, prices) remains your property. Vendra does not claim any ownership over your store's data or content.
The "Vendra" brand name, logo, and associated trademarks are proprietary to Vendra. You may not use them in marketing materials, domain names, or any public communication without prior written consent.
To the maximum extent permitted by applicable law, Vendra shall not be liable for:
In no event shall Vendra's total liability to you exceed the amount you paid for your Vendra licence.
You are responsible for maintaining backups of your store's data. Vendra is not responsible for data loss that occurs on your hosting environment.
Because Vendra is self-hosted on your infrastructure, Vendra does not have access to your store's customer data, order records, or transaction history after installation is complete.
During the setup process, Vendra will be granted temporary access to your hosting account. This access is used solely for installation and configuration and is not retained beyond the setup period.
Any personal information you share with Vendra during the purchase process (name, business name, phone, email) is used only for order fulfilment and support communications. We do not sell or share your information with third parties. For full details, refer to our Privacy Policy.
These Terms & Conditions are governed by and construed in accordance with the laws of India. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts located in Hyderabad, Telangana, India.
Before initiating formal legal proceedings, you agree to attempt to resolve any dispute informally by contacting us directly via email. We will make every reasonable effort to resolve concerns amicably within 14 business days of receiving notice.
Vendra reserves the right to update or modify these Terms & Conditions at any time. When changes are made, the "Last Updated" date at the top of this page will be revised accordingly.
For existing customers, material changes that affect your rights will be communicated via email at least 14 days before they take effect. Continued use of Vendra after that date constitutes acceptance of the revised terms.
We recommend bookmarking this page and checking periodically for any updates.
If you have any questions about these Terms & Conditions, or if you need clarification on any clause before purchasing, please reach out:
Email us at hello@myvendra.in. We typically respond within one business day (Mon–Fri).